FAQs

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I only drive on weekends, does this impact my car insurance rate?

Great question! Some people save money and spend less time in traffic by taking public transit to work during the week. If this is you, be sure to tell your insurance broker....

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I commute to work, does this impact my insurance rate?

Yes, your driving habits are something that insurance companies take into consideration. The more time you spend driving, the more likely you are to be in an accident. This m...

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Is my local branch open?

That depends on where your branch is and the advice of the local health unit. Please visit our location page to find the contact information for your branch. We are always av...

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If I can’t visit an office in person, how can I receive or send insurance documents?

Most of the insurance carriers we work with will mail documents to you directly. If you require additional documents, please call us to determine what options are available.

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What do I do if I have a claim?

For all new or existing claims, please reach out to your local branch for guidance. If you are an Intact Insurance customer, please visit Intact Client Centre or download the...

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I’m experiencing financial difficulties due to COVID-19. What payment options do I have?

As your broker, we are here to support you during challenging times. Please call us to review your payment options.

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Can I put my insurance on hold?

We are not able to temporarily suspend a policy. However, if you are driving less we may be able to modify your coverage to meet your current needs.

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How do I make a payment if I can’t visit a branch in person?

Many of our carriers allow you to make a payment online. Visit our Insurance Centre page to see a list of our carriers. Find yours and visit their page to see how you can...

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How do I get my proof of insurance (pink slip)?

Most insurance carriers offer digital pink slips. Your broker can send this to you via email. For Intact Insurance customers with personal insurance With the Intact...

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What is Uninsured motorist coverage?

Unfortunately, some people make the irresponsible decision to drive without insurance. If you are involved in an accident with someone who does not have car insurance, uninsu...

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What is comprehensive coverage?

Some coverages are mandatory and others are optional. Comprehensive coverage is an optional coverage you can add to your policy. It can protect you from things like theft, va...

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When is a car considered totalled?

That depends on the value of your car. Generally speaking, if the cost to repair the car is more than the value of the car, it is considered totalled.