Learn more about important advisories and announcements.

How to protect yourself against fraud


Current consumer alerts

Mystery shopper

Fraudulent letters and cheques bearing the name and logo of Canadian financial institutions are being sent to consumers as part of a mystery shopper assignment.

The scam typically involves asking the recipient to deposit a cheque, keep $400 in their account as payment and wire a sum of money to another person’s account. However, the cheque will not clear and the recipient will not be able to recover the sum transferred.

Please note that BrokerLink does not send out letters or cheques to consumers for such programs.

If you have questions regarding the authenticity of any correspondence or cheques sent by BrokerLink, please contact your broker or email us at [email protected].

If you have received such a letter and cheque, please report it to your local police department and send a copy of your police report to BrokerLink at [email protected].

Protect yourself

If you make payments online, here are a few tips to bear in mind:

  • Protect your credit cards and your Personal Identification Number (PIN). Do not share your PIN with anyone. 
  • Do not provide your credit card number over the telephone unless you initiated the call yourself or have validated who you’re talking to within the company. 
  • Check your account statements as soon as they arrive to ensure all transactions and charges are correct. Report any discrepancies
  • Always adopt good online practices such as clearing your browser history and be cautious. Check out any caller by requesting written information, a call back number and references.

The Canadian Anti-Fraud Centre offers tips on how you can protect yourself.