Service & Claims

Make a claim or payment

Make a claim or payment directly through your insurance provider. Select your provider from the list below to follow their process.

If you can't find your insurance provider, please contact us at:

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Intact client centre

If you’re an Intact Insurance customer, click the button below to sign into your account.

Visit the Intact Client Centre

Claims advice

Sometimes, claims happen, and we’re here to help. Review the guidelines below for advice on what to do in the event of a claim.

Personal claims Business claims


Looking to make a quick change to your policy? Our chatbot can help with common requests such as:

  • Request new pink slips
  • Request documents
  • Change billing
  • Report a claim
  • Add or remove a driver
  • Add or remove a vehicle
  • Update address
  • Make a payment

By interacting with the chatbot, you acknowledge and agree to BrokerLink’s Terms of Use and Privacy Policy.

Contact information

Can’t find what you’re looking for on this page? Call us or visit a branch instead!

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BrokerLink are experts for good reason. We get the needs and requirements of our neighbours. We use our expertise to break down all the complexities that insurance language can present in order to help our customers get the unparalleled insurance advice that they deserve. Below are some of our most frequently asked questions:

Where can I learn more about common insurance terms?

Check out our Insurance Term Glossary where we explain the most common insurance terms.

How do I make a claim?

If you need to make a claim, contact your insurance company as soon as possible. Provide all details about the incident and include all documentation, such as photos or a police report. Your insurer will review your claim and discuss the next steps with you.

If I complete a quote online, is that my final price?

That depends! If you answered all questions accurately, there’s a good chance your final price will be close to your quote. However, when our brokers review your details, they may find additional savings, or they may determine additional coverage for your unique needs.

If I’ve been in a car accident, should I call my insurance broker?

If you’ve been in a car accident, you should call your insurance provider. If you don’t know how to contact them, call your insurance broker for assistance.

Do insurance brokers get a commission?

Brokerage compensation is built into your insurance premium. For more information, please see our commission disclosure.