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5 minute read Published on Feb 26, 2026 by BrokerLink Communications
When insurers review your driving and claims history, they often turn to AutoPlus™ and DASH reports. These show your past claims, cancellations, and other things that influence the price of your insurance in Canada. Insurers review these reports when preparing a quote to confirm the information on your application and to understand your background as a driver. Below is a closer look at what these reports include and how you can request them:
Your auto insurance history report is what gives you a clear picture of your past as an insured driver. It pulls together notes from older policies, showing:
When your coverage began
Any changes you made along the way
When it ended
Whether there were gaps between policies
If payments were missed
Whether a policy was cancelled, and why
Any claims you filed
In Canada, these reports usually come from:
AutoPlus™, managed by CGI Inc., or
Driver and Auto Search History (DASH), managed by the Insurance Bureau of Canada (IBC)
All of the information that insurers enter over the years gets collected into one record tied to your name, making it easier for the next insurer to see your history. When you request your report, you see that record the same way it appears in their system.
A report gives insurers a clearer sense of your journey as a driver. It offers context that helps them understand your experience on the road when they set your rate. They can see how often you’ve had claims, whether any payments were missed, and how your past policies were handled. It also helps with avoiding any mix-ups, like the same loss being recorded more than once.
These auto insurance details are important because they influence the price you’re being offered. When the information in your report is clear and accurate, your quote is more likely to reflect your real insurance history rather than something incomplete or out of date.
You can order your own Consumer AutoPlus™ report or DASH Consumer Driver report for free once per year. Here’s how to order an auto insurance history report for car insurance:
Visit the CGI website and download the Consumer AutoPlus™ Request Form, or the IBC website and download the DASH Consumer Driver Report Request form.
Fill out the form online or by hand and double-check that all required fields are completed.
Make a clear copy of both sides of your driver’s licence
Make a copy of a document that confirms your address, such as a pink slip or utility bill.
Submit your completed form and identification documents either by email or mail.
Keep in mind that because digital submission is faster, emailing your request means you’ll likely receive your report sooner.
To submit your request to CGI Inc., you can send your completed form and supporting documents either by email or by mail. Once CGI receives everything, they’ll process it and mail your report to the address shown on your identification documents, and most people receive it within about 10 business days. Here's what you can do:
Email your form and documents to [email protected], or
Mail everything to CGI’s Technical Assistance Centre in Montreal.
CGI will mail your report to the address shown on your identification documents. Most people receive it within about 10 business days.
To submit your request to the Insurance Bureau of Canada (IBC), you can send your completed form and documents either by email or by mail. If you choose email, make sure your attachments are password-protected and that you send the password in a separate message for security. Here are the steps:
Email your password-protected form and documents to [email protected] and send the password in a separate email, or
Mail your package to the IBC (DASH Consumer Request) office in Toronto.
Email requests are usually processed within 10 days, and your report will be emailed back to you. Mailed requests take about 10 to 20 business days, and the report will arrive by regular mail via Canada Post.
CGI now offers a way for you to view your automobile insurance and claims history on your phone by downloading the myAutoPlus app and creating a profile. The app is free to download and use. Once your identity is confirmed, you can have immediate access to your report whenever you want. The app is currently being rolled out across Canada, with full features already available in several provinces.
A car-insurance history report will list your current and past auto insurance policies and claims so you can see what insurers already know about you. It may include:
When your past policies began and ended
Any gaps between policies
The vehicles you’ve insured over the years
Any cancellations and the reason (e.g., non-payment, misrepresentation)
The claims you’ve made (e.g., collisions, thefts, glass damage)
Any additional drivers linked to your policy
Claims where you were listed on someone else’s policy
Every time your report was accessed, by which brokerage or insurance company
Repair work that was paid for by an insurance company
Seeing your own report yourself can help you understand what your insurer sees and give you a chance to correct anything that doesn’t look right to you. If you have any questions about what you see on your report(s), reach out to a BrokerLink insurance broker for guidance.
It depends on which report you’re trying to correct. Let's compare:
If you spot something that doesn’t look right on your AutoPlus™ report, CGI says to contact the Complaint Officer or Ombudsperson at the insurer that added the information. They’re the ones who can look into it and request a correction. If the issue isn’t fixed after speaking with them, you can dispute the entry under the Consumer Reporting Act, or reach out to the Registrar of Government and Consumer Services, who can direct CGI to adjust the report or file a complaint.
If you notice an error on your DASH report, you can dispute it by emailing IBC at [email protected] to request the DASH Consumer Driver Report Correction form. Once you fill it out, you can send it back to IBC with your supporting documents by email or mail.
If you have questions about car insurance, connect with BrokerLink today. You can reach us by phone, email, or in person at any one of our locations throughout Canada. No matter how you choose to get in touch, a BrokerLink insurance advisor will be happy to assist you. And if you’re looking for a free quote, we also encourage you to take advantage of our free online quote tool that can provide you with a competitive car insurance quote in minutes.
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