Service & Claims

Index

Self-serve

Directly manage your policy and information with our self-serve options to submit common requests such as:

  • View pink slips
  • View documents
  • Change billing
  • Report a claim
  • Add or remove a driver
  • Add or remove a vehicle
  • Update address
  • Make a payment

BrokerLink Connect

With BrokerLink Connect, you have the freedom to manage your insurance whenever it’s convenient for you. Enjoy the flexibility to take control of your coverage and make informed decisions, all on your own schedule—saving you time and offering peace of mind.

Visit BrokerLink Connect

Intact Client Centre

If you are an Intact insurance customer, you can sign in to your account online to access your insurance information anytime, from any device.

Visit Intact Client Centre

Payments

Pay with convenience

Make paying your BrokerLink invoice simple and hassle-free with our secure and convenient payment system.

⚠️ Please note: This system is only available for BrokerLink invoices. If your invoice features the BrokerLink logo, you're eligible to use this payment option. Invoices issued directly by insurance companies are not payable through this system. View an example of a BrokerLink invoice.

Pay Now

If you pay your insurance provider directly, please visit their website to submit your payment.

Make a direct claim or payment

Make a claim or payment directly through your insurance provider. Select your provider from the list below to follow their process.

intact logo
economical insurance logo
wawanesa insurance logo
travelers logo
aviva logo
pembridge logo
gore mutual logo
the commonwell insurance group logo
heartland insurance logo
optimum logo
trillium mutual logo
zurich logo

If you can't find your insurance provider, please contact your local branch:

Find a branch

Claims advice

Unfortunately, claims happen. The good news is that if you ever find your car in a ditch or your basement flooded, we’re here to tell you what to do next.

For more information on how to make an insurance claim, please review one of our step-by-step guides below.

Personal Insurance claims Business Insurance claims

Chat bot

Interested in the chatbot experience? Use it to help you submit requests and manage your policy and information with ease.

By interacting with the chatbot, you acknowledge and agree to BrokerLink’s Terms of Use and Privacy Policy.

Contact information

Can’t find what you’re looking for on this page? Call us or visit a branch instead!

Find a branch

FAQs

BrokerLink are experts for good reason. We get the needs and requirements of our neighbours. We use our expertise to break down all the complexities that insurance language can present in order to help our customers get the unparalleled insurance advice that they deserve. Below are some of our most frequently asked questions:

How do I get a pink slip?

You can now access your digital pink slip anytime from your BrokerLink Connect or Intact Client Centre. There are two simple ways to get your pink slip:

If you have questions or need assistance, contact your licensed insurance broker at BrokerLink. They can guide you through the process and answer any of your questions about downloading your digital pink slip.

Where can I learn more about common insurance terms?
Check out our Insurance Term Glossary where we explain the most common insurance terms.

How do I make a claim?
If you need to make a claim, contact your insurance company as soon as possible. Provide all details about the incident and include all documentation, such as photos or a police report. Your insurer will review your claim and discuss the next steps with you.

If I complete a quote online, is that my final price?
That depends! If you answered all questions accurately, there’s a good chance your final price will be close to your quote. However, when our brokers review your details, they may find additional savings, or they may determine additional coverage for your unique needs.

If I’ve been in a car accident, should I call my insurance broker?
If you’ve been in a car accident, you should call your insurance provider. If you don’t know how to contact them, call your insurance broker for assistance.

Do insurance brokers get a commission?
Brokerage compensation is built into your insurance premium. For more information, please see our commission disclosure.