Serving you during a Canada Post strike

Canada Post service disruptions may affect how you receive your policy documents or claims payments from your insurance company. Please review the following information below, which can help reduce the potential impacts of this business interruption.

How can I retrieve my policy information?

We are pleased to offer our customers the ability to manage their insurance policies through our self-serve options, including BrokerLink Connect — our customer portal available online or through the BrokerLink app on the Apple App Store or Google Play.

Use our self-serve tools to:

  • View pink slips
  • View documents
  • Change billing
  • Report a claim
  • Add or remove a driver
  • Add or remove a vehicle
  • Update address
  • Make a payment

Intact Insurance customers

You may access your personal policy documents, billing statements, proof of insurance, claims information and more, through Client Centre. If you haven’t signed up yet, download the Intact Insurance app from the Apple App Store or Google Play today.

Intact Insurance commercial customers will continue to receive their policy documents electronically, either through Document Download or File Transfer.

I usually mail a cheque to pay for my insurance premium – what other options do I have?

  • You may set up internet/telephone banking to pay your insurer directly
  • Sign up for a pre-authorized payment plan
  • Make a secure, online credit card payment
  • Cheques can be dropped off or sent via courier, during regular business hours at your local branch. Please visit our locations page for branch addresses and hours

How will I receive my claims payment?

In the event of strike activity, most insurance companies will offer single-payment claims as follows:

  • EFT (electronic funds transfer)
  • Courier delivery
  • Pick up at the insurer or our branch by special arrangement

Please contact your insurance company adjuster to discuss your options. Visit our service and claims page to access claims information for our insurance partners.

We appreciate your patience during this time and thank you for trusting us to handle your insurance needs.