Attention customers of: Intact Insurance, including Prestige; Jevco Insurance and Novex Insurance: if you’re driving less, you could be eligible for premium relief. Visit our Alerts page for more information.

COVID-19

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Is my local branch open?

That depends on where your branch is and the advice of the local health unit. Please visit our location page to find the contact information for your branch. We are always av...

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If I can’t visit an office in person, how can I receive or send insurance documents?

Most of the insurance carriers we work with will mail documents to you directly. If you require additional documents, please call us to determine what options are available.

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What do I do if I have a claim?

For all new or existing claims, please reach out to your local branch for guidance. If you are an Intact Insurance customer, please visit Intact Client Centre or download the...

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I’m experiencing financial difficulties due to COVID-19. What payment options do I have?

As your broker, we are here to support you during challenging times. Please call us to review your payment options.

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Can I put my insurance on hold?

We are not able to temporarily suspend a policy. However, if you are driving less we may be able to modify your coverage to meet your current needs.

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How do I make a payment if I can’t visit a branch in person?

Many of our carriers allow you to make a payment online. Visit our Insurance Centre page to see a list of our carriers. Find yours and visit their page to see how you can...

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How do I get my proof of insurance (pink slip)?

Most insurance carriers offer digital pink slips. Your broker can send this to you via email. For Intact Insurance customers with personal insurance With the Intact...