On January 12, 2017, Lana H., owner of a Red Deer breakfast diner and journeyman painter, was driving to Calgary. Earlier that day, she spoke with Dennis Skorek, a BrokerLink personal insurance advisor, about her insurance renewal.
“When I was on the phone with him, I shared that I was going through hard times financially. He did everything he could to help us with our insurance renewal,” she explained.
However, before she arrived in Olds, Alberta, her engine broke down. The next day, she called Skorek to inform him she could no longer drive her van because of a $4,000 car-repair bill. During their conversation, Skorek suggested approaching a local high school automotive department for assistance. After the call, Lana contacted the automotive department at Red Deer’s Lindsay Thurber Comprehensive High School. With shipping and the cost of the motor, the repair came to $700.
BrokerLink personal insurance advisor Dennis Skorek says part of being a broker is understanding and caring about what is important to customers.
This type of service is not regularly provided by the high school. However, this was a unique circumstance which fit the program’s schedule and provided a learning opportunity for students.
“We try and provide our students with real world experiences to help prepare them for their futures in the Automotive Service Technician trade,” commented instructor Alan Wade. “This was a unique situation that provided a good learning opportunity for our students and we were glad that we could make a difference.”
The suggestion from Skorek and the high school’s assistance took a weight off of Lana’s shoulders.
“A $4,000 bill turned into something manageable because of his suggestion and the help of Lindsay Thurber High School,” she said. “When Dennis made this suggestion, he was coming at it from a caring, compassionate place. It was like talking to a friend.”
For Skorek, using creative thinking to find solutions which fit a customer’s needs is a regular occurrence.
“We all go through hardships. I think when someone needs help, you should give them a hand,” he said. “I do this every day as a broker at BrokerLink. It goes beyond providing insurance for a customer’s needs; it’s about understanding and caring about what is important to them.”